Privacy Notice for Jenna Cox

 

Welcome to Jenna Cox where we are committed to protecting your privacy and ensuring the security of your personal information. This privacy notice explains how we collect, use, and safeguard your data when you visit our website or interact with our services. By accessing our website and providing your personal information, you agree to the practices outlined in this privacy notice. We undertake the protection of your data in line with requirements of the General Data Protection Regulation (GDPR) concerning data protection. This policy is effective from 04/08/2023.

Data controller contact details

Jenna Cox

info@jennacox.co.uk

Information we may collect

We collect and process the following personal data from you:

  • Full name
  • Email address
  • Address
  • Contact details
  • Next of kin
  • Appointment information
  • Health information (collected during nutritional therapy consultations)
  • Medical history
  • GP contact information
  • Dietary, lifestyle, supplement, and medicine details
  • Biochemical test results
  • Clinic notes and health improvement plans
  • Bank details

How we obtain your personal data

You provide us with this personal data through various channels, including:

  • Through email, telephone, or postal communication
  • Completing a nutritional therapy questionnaire
  • Signing our terms of engagement form
  • During a nutritional therapy consultation
  • Taking online payments and card payment information
  • Signing up to classes, newsletters, or webpage-based products

How we use your personal data

We act as a data controller for the personal data we collect to provide you with personalised nutritional therapy services. We process your data for the following purposes:

  • To deliver our nutritional therapy services and improve your health through dietary and lifestyle interventions.
  • To process payments for services and products you purchase from us.
  • To maintain contact with you for appointment requests, referrals, and related communication.
  • To comply with legal obligations, such as reporting to regulatory bodies or law enforcement agencies if required.
  • To send you newsletters and marketing materials, but only with your explicit consent.

Legal basis for data processing

We process your personal data based on the following legal grounds:

  • Legitimate interest: We process your data to provide direct healthcare services and for our legitimate interest in marketing our services.
  • Contract administration: Your data is necessary for us to be able to provide the services to you. After completing working with us, we retain your data as required by GDPR regulations.

Data sharing

We value your privacy and only share your information with the following parties:

  • Our registrant body, ANP, to process a complaint made by you.
  • Contractors and advisors who work with us under confidentiality agreements.
  • Any organisation we may transfer our rights and duties to under an agreement with you.
  • Legal or crime prevention agencies, if required by law or regulations.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this notice or as required by law. We store your personal data securely in accordance with professional association guidelines after which it will be deleted. You can request data deletion or amendment at any time.

Your rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request the correction or updating of inaccurate data.
  • Deletion: You can request the deletion of your data under certain circumstances.
  • Data Portability: You can request a copy of your data.
  • Restriction: You can request the limitation of data processing under certain conditions.
  • Object: You can object to the processing of your data under specific circumstances.
  • Withdraw Consent: You can withdraw your consent for marketing at any time.

Security measures

We take appropriate security measures to protect your personal data against unauthorised access, disclosure, or misuse. We restrict access to authorised personnel only and use encryption for sensitive data.

Contact us

For any inquiries or requests related to your personal data, please contact us at info@jennacox.co.uk. We aim to respond to your requests promptly and within legal timelines.

Changes to this Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our website, and we recommend checking it periodically.

Complaints

Please write to the Data Controller at info@jennacox.co.uk should you have a complaint regarding the use of your data. A formal complaint can be made to the Information Commissioner’s Office (ICO) should your complaint not be resolved to your satisfaction:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk